Legal · UAE

Privacy Policy

How we collect, use, store and protect your personal data.

Last updated: 5 October 2026

1. Who we are

Xccel8 Advanced Solutions LLC, Dubai, UAE ("Xccel8", "we", "us") is the data controller for personal data collected through this website. For any privacy-related question or request, contact us at [email protected].

2. What data we collect

When you submit a form on this website (lead enquiry form or partner programme form), we collect:

  • Name
  • Company name (optional)
  • Phone number
  • Email address
  • Partner type (partner programme form only)
  • Your message — whatever you choose to tell us about your requirement
  • Page source — which page of our website you submitted the form from

We do not collect payment details, government ID numbers, or any other sensitive personal data through this website.

3. Why we collect it

We use your data to:

  • Respond to your enquiry and provide a free consultation
  • Prepare quotations and proposals for the solutions you asked about
  • Process partner programme applications
  • Send you promotional or marketing content by email, WhatsApp, SMS or similar channels (see section 7 — you can opt out at any time)

4. Legal basis

We process your personal data on the basis of your consent (given when you submit a form) and our legitimate interest in responding to business enquiries. This policy is aligned with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL).

5. How we store your data

Form submissions are stored securely in our Zoho CRM system. Access is limited to authorised Xccel8 team members who need it to serve you.

6. Who we share your data with

We do not sell your data. We do not share it for marketing, lead sharing, or any unrelated purpose.

We may share relevant enquiry details only where needed to take your request forward:

  • At enquiry stage: with distributors or vendors, for pricing checks or pre-sales technical input on your specific requirement.
  • If you become a client: with distributors, system integrators, independent technicians, vendors, or contract developers who help us source, procure, deliver, implement, develop, install, or support your project.

In all cases you deal directly with Xccel8 only — including billing. Third parties receive only the information needed for their part of the work and are expected to handle it confidentially.

7. Marketing communications

We may occasionally send you promotional or marketing content by email, WhatsApp, SMS or similar channels. You can opt out at any time:

  • Email: click the unsubscribe link in any marketing email.
  • WhatsApp / SMS: reply STOP.
  • Any channel: submit a request at xccel8.com/opt-out/.

Opting out of marketing does not affect our handling of an active enquiry or project.

8. How long we keep your data

We keep your personal data until you ask us to delete it. Submit a deletion request at xccel8.com/opt-out/ and we will remove your details from our systems.

9. Your rights

Under the UAE PDPL, you have the right to:

  • Know what personal data we hold about you
  • Ask for a copy of your data
  • Ask us to correct inaccurate data
  • Ask us to delete your data
  • Withdraw your consent at any time
  • Object to direct marketing

To exercise any of these rights, submit a request at xccel8.com/opt-out/. We will respond within a reasonable time.

10. Cookies and tracking

This website does not currently use analytics cookies or third-party tracking scripts. If that changes, we will update this policy.

11. External links

Our website links to external services such as WhatsApp. When you click those links you leave our website and are subject to that provider's own privacy policy (for example, Meta's policy for WhatsApp).

12. Data security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. No method of internet transmission is completely secure, but we limit access to your data to those who need it.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be published at this page with its revision date.

14. Contact

Xccel8 Advanced Solutions LLC
Dubai, UAE
[email protected]