SIM Trunking
Route enterprise calls through physical SIM cards in GSM gateways — carrier cost optimization without landlines.
3CX · Unified Communications Experts
3CX
Software-based IP PBX that replaces expensive hardware phone systems — deployed, integrated and supported by XCCEL8 experts, priced by call capacity not per-user seats.
3CX products we implement
15 capabilities across six technology domains — deployed, integrated and managed by our team.
SIM Trunking
Cellular Gateways — Mobile Network Integration
SMS Routing
Software-based SMS routing through cellular gateways for unified mobile communications.
Software Architecture
Flexible Deployment — Hosted, On-Premise & Cloud
Self-Hosted / Private Cloud
Full deployment control on VMware, Hyper-V, Proxmox or private cloud (Azure, AWS, Google Cloud) for data residency.
3CX Hosted (SaaS)
Fully managed cloud PBX hosted by 3CX — no local server overhead for smaller operations.
Linux & Windows Native
High-performance Debian Linux or Windows server profiles with lightweight resource utilization.
Unified Communications
UC & Multi-Channel — Voice, Video, Chat & WhatsApp
Web Client & PWA
Modern browser and desktop apps with compact/comfortable views, team statuses and unified directories.
Mobile Apps (iOS & Android)
Enterprise smartphone apps with push notifications, secure tunneling and mobile-to-office call handling.
Live Chat & WhatsApp Business
Website chat widgets and WhatsApp Business API routing customer messages into agent queues.
Contact Center
Call Queues & Analytics — Routing, Wallboards & Failover
Advanced Queue Logic
Skill-based routing, callback-on-request, time-driven escalation and priority routing.
Wallboards & Analytics
Real-time performance tracking, agent wait times, abandoned calls and SLA adherence reports.
Hot Standby Failover
Automated high-availability mirroring for zero downtime (Enterprise tier).
Artificial Intelligence
AI Assistants — Receptionist, Transcription & Sentiment
AI Receptionist
Smart voice and text handling that routes callers using natural language context and screens urgent calls.
AI Transcription
Automated speech-to-text with speaker separation and sentiment analysis (Grok, OpenAI, Google).
Integrations & Security
CRM Connectors & Enterprise Security
CRM & Helpdesk Connectors
Native integration with Microsoft 365, Salesforce, HubSpot, Zendesk and SQL databases for call pop-ups and journaling.
Enterprise Security
SBC encryption, automated IP blacklisting, SRTP media encryption and syslog forwarding for SIEM integration.
Our 3CX execution capability
One accountable team for your entire 3CX journey.
01
Consult
We assess your current phone system, call volumes and communication pain points before recommending anything.
02
Solution
We design your 3CX architecture — deployment model, SIP trunks, call flows and queue structures matched to your operations.
03
License Purchase
3CX licenses sized by simultaneous calls, not per-user seats — with UAE VAT-compliant invoicing.
04
Implementation
Full deployment: number porting, IVR and queue configuration, CRM integration, mobile app setup and team training.
05
Support
Free hyper-care support after go-live, with an optional AMC for ongoing management and enhancements.
Industries we serve with 3CX
From hotel front desks to multi-branch retail — 3CX shaped to how your industry communicates.
Corporate OfficesHospitality & HotelsEducation & SchoolsHealthcare & ClinicsRetail & Multi-Branch SMEReal Estate & PropertyLogistics & DistributionProfessional Services + 15 more
FAQ
3CX questions, answered
Does XCCEL8 provide 3CX in the UAE?
Yes. We design, deploy and manage 3CX IP PBX systems for UAE businesses — on-premise, private cloud or 3CX Hosted — with local support and SIP trunk integration.
Can you migrate our old phone system to 3CX?
Yes. We assess your current PBX, plan the migration, port your numbers, configure 3CX with your call flows, and train your team — with minimal downtime.
How is 3CX priced?
3CX is priced by system capacity (simultaneous calls), not per-user seats. This makes it significantly more cost-effective than traditional per-extension licensing, especially for larger teams.
What support do we get after 3CX implementation?
Every engagement includes free hyper-care support after go-live, with an optional AMC covering ongoing administration, updates and enhancements.
Free Consultation Too technical?
Too technical?
We will simplify it.
Tell us what your business needs — our engineers will cut through the jargon and recommend the right solution at the right price. No obligation.
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